LIDAR MALFUNCTION

Hi, after only a week of use, one day the robot stopped working and showed an error - Lidar Malfunction.
I tried everything - cleared LIDAR, restarted the robot, reinstalled the application, nothing helped.

Any suggestions?

Hello, please upload the log in the app and provide us with your robot's SN. We will contact our technicians for further analysis.

Upload the log: Me - Help & Feedback - Report Log, select the device and the app's log, then click Upload.

Where to upload?

Unfortunately, we can't change a new robot for you. We can only contact our technicians to analyze the cause of the problem.

Don't worry, we've contacted our technicians to analyze the cause of the problem and will contact you again when we receive a response.

Hi, we have received a response from our technicians.

According to your device's operation logs, no abnormalities were detected, which may indicate a hardware issue.

We are sorry that we cannot promise to replace your robot. Please contact the seller or our after-sales department for details regarding replacement.

https://global.dreametech.com/pages/contact-us