Welcome to our comprehensive FAQ section for the H14 Pro. This guide is designed to answer all your common questions and concerns regarding this innovative cleaning device. Whether you are a new user or considering purchasing the H14 Pro, we hope to provide you with all the necessary information to make the most of this product.
1. Q: What are the modes of the H14 Pro?
A: The H14 Pro supports four working modes: Auto/Ultra/Suction/Custom Auto mode: Suitable for daily floor cleaning, the machine automatically adjusts its cleaning frequency based on the dirtiness of the floor.
Ultra mode: Designed for daily floor disinfection, it generates electrolyzed water for disinfecting upon activation.
Suction mode: Suitable for cleaning floors with standing water, it does not dispense clean water, providing suction only, which allows for quick removal of water on the floor.
Custom mode:Suction power, water volume, etc. can be adjusted within the APP. The main body will start working according to the settings in the APP.
You can switch between these modes as needed to comfortably tackle different floor conditions.
2. Q: Does it have a voice function?
A: The machine has smart voice prompts, providing verbal feedback and instructions for every step of operation, making it simple to use and easy to get started. It also offers voice alerts for situations such as when the used water tank is full or the battery is low.
3. Q: Can the H14 Pro only vacuum carpets?
A: The Wet and dry vacuum is also suitable for carpets; you can select the water absorption mode for use. The "water absorption mode" is essentially a "dry suction" mode. This mode allows for vacuuming only, without dispensing water to clean the carpet, so it won't wet your carpet. You don't have to worry about that.
4. Q: Does the vacuum wet the Carpet during vacuuming Carpet?
A: It is recommended for use on short-pile carpets of about 1cm in height. To ensure the roller brush stays dry, you can easily switch to water absorption mode at the press of a button. The water absorption mode does not dispense water.
5. Q: How to Remove the Roller Brush?
A: First, press the brush roller cover release buttons inwards on both sides to remove the brush roller cover. Press the brush roller release button, and the brush roller handle will pop out. Pull it to take out the brush roller.
6. Q: Self-Cleaning Steps.
A: Put the machine on the base station, press the self-cleaning button (automatically generate electrolyzed water), press the self-cleaning button will enter the Quiet drying mode (3min fast self-cleaning + 1h quiet drying mode) or Super speed drying mode (5min deep self-cleaning + 5min super speed drying mode)
7. Q: Minimum battery level for self-cleaning and drying?
A: Self-cleaning can only be performed when the battery level is ≥15% (if it's below 15%, please wait until it charges up to 15% before pressing the self-clean button). After self-cleaning is completed, the unit will automatically dry and charge (charging while drying). There is no minimum battery level required for drying; it can automatically start drying even at 0% battery.
8. Q: The floor is very wet/there are many water stains/can the appliance only water be absorbed without dispensing?
A: If there is too much water on the floor, you can select the water suction mode, which is also known as "dry mopping" mode. This mode allows for water absorption without humidity for mopping the floor
9. Q: How to set the Voice Prompt/Wi-Fi Button?
A: • Press briefly to activate the voice prompt or adjust the volume
• Press and hold to start Wi-Fi setup/Reset Wi-Fi
• Set languages via the APP
10. Q: How to Restore Factory Settings?
A: Press and hold the voice prompt/Wi-Fi button and the self-cleaning button for 3 seconds to restore factory settings.
11. Q: How to clean the wastewater tank?
A: After turning off the machine, press theused water tank release button to remove the wastewater tank. Pour out the waste water, rinse the tank with clean water, and use the included cleaning brush to wash the inner wall.
12. Q: Why the Wi-Fi Connection fails?
A: 1. The Wi-Fi network password is incorrect.----Make sure the password used to connect to your Wi-Fi network is correct.
2. The appliance does not support a 5 GHz Wi-Fi connection. ----Make sure the robot is connected to a 2.4 GHz Wi-Fi connection.
3. The Wi-Fi signal is weak. ----Make sure the robot is in an area with good Wi-Fi coverage.
4. The appliance may not be ready to be configured. ----Please exit and re-enter the app, and then try again as instructed.
Note: In order to avoid clogging or water not coming out issues, it is advisable to replace the roller brush once every three months.
We hope this FAQ has been helpful in answering your questions about the H14 Pro. If you still have any remaining queries or need further assistance, please do not hesitate to contact our customer service team. They are always ready to help you get the best experience with our product.
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