Mop pads detaching

Can you please advise why my L40’s mop pads keep detaching? I thought it was due to the pads being worn, so I’ve replaced both the pads and discs but they still fall off within each clean.

Hello,

You can also check if there is any dirt on the installation position of the mop pad holder.

If the issue still cannot be resolved, we recommend contacting our after-sales service department for further assistance.

Thanks, no dirt caught. Are you able to provide there details as I can’t find them. Sarah