Update on Matter Support | X50 Ultra

We already know the story. Dreame advertised Matter support across their X50 product pages, while their support team kept insisting certification wasn’t complete.

I went straight to the source and spoke with the CSA, the body that actually certifies these devices. Turns out the entire X50 line has been certified since 10 November. Here’s the listing for anyone who wants to have a look:
https://csa-iot.org/csa_product/dreame-robot-vacuum-and-mop-102

Given that, software support should be right around the corner. And of course, under CSA rules, Dreame shouldn’t have been marketing the product as Matter-supporting before certification was finalised. Hopefully everyone involved, particularly Dreame, has taken the right lessons from this.

Hello,

Thank you for your feedback and understanding. We recognise the importance of not promoting a product's support features before its certification is complete. We are working diligently to release software support as soon as possible, ensuring compliance with all relevant regulations.

We hope to learn valuable lessons from this process and remain committed to providing you with high-quality products and services. Should you have any further questions or require additional assistance, please feel free to contact us at any time.