💡We are curious! How many Dreame products do you have at home? |
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Hello, the device sharing feature requires two different Dreame accounts. Please make sure that both mobile phones are registered with and logged into separate Dreame accounts before attempting to share the device. For more information, please refer to the following official guide: https://dreametech.zendesk.com/hc/en-us/articles/57680722121369-How-to-share-a-device-in-the-APP
7-8-2026 10:53
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Hello, we recommend first checking the drying duration setting under Dock Settings in the app. The device will perform the drying cycle according to the duration currently configured in the app. In addition, could you please recall whether, during those 8+ hours of drying, the drying process was manually interrupted, or whether a new mopping task was started? After a new mopping task is completed, the mop drying cycle may be triggered again.
7-8-2026 10:44
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3. Remove the main brush from the bottom of the robot, clean the brush, and check whether any hair or debris is tangled around the main suction inlet. 4. Run the robot in the highest suction mode and check whether the vacuuming performance improves. Thank you for your understanding and support.
13-8-2026 08:50
If there is airflow, the fan motor is operating normally. Please refer to the following troubleshooting steps: 1. The dust bin may be full. Open the top cover of the robot, remove the dust bin, and clean out any accumulated debris. 2. Remove the filter and gently tap it against the edge of a trash bin to remove dust and debris from the surface. Rinse the filter with clean water and ensure it is completely dry before reinstalling it.
13-8-2026 08:49
Hello, We sincerely apologize for the inconvenience. If there is no airflow coming from the robot and you cannot hear the fan motor operating, this may indicate a problem with the fan motor. In this case, we recommend contacting our after-sales service team for inspection and repair. 0808 502 1616 aftersales@dreame.tech (Mon. to Sun. 9:00–18:00)
13-8-2026 08:47
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