💡We are curious! How many Dreame products do you have at home?
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5. Check whether there are any uneven stickers, warped labels, or large objects attached to the robot's surface. If your robot is new, please check whether the protective film on the robot has become lifted or warped. If so, remove it. 6. Clean the line laser sensor and the AI recognition sensor, ensuring there are no fingerprints, dust, or dirt obstructing them. 7. Check the map in the app for any overlapping areas, map corruption, or abnormal map behavior. If you notice any issues, please try restoring the map or creating a new one. 8. Restart the robot and test it again.
11-9-2026 07:05
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TranslateHello, Please try the following steps: 1. Check whether any debris, hair, or other objects are tangled around the drive wheels. If so, clean them thoroughly. 2. Verify that the LDS (Laser Distance Sensor) on top of the robot is rotating normally. Gently press down on the LDS cover and check whether it springs back properly. 3. Inspect the rotating part of the LDS for any hair or foreign objects that may be preventing it from rotating. If you find any, carefully remove them. 4. Gently tap the front bumper and make sure it can move freely and return to its normal position.
11-9-2026 07:04
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Hello, Different lighting conditions may affect obstacle recognition accuracy. Please ensure there is sufficient lighting during AI obstacle detection, as the robot updates obstacle identification in real time. Since household obstacles vary in shape and appearance, occasional recognition errors may occur. We recommend keeping the firmware up to date and regularly cleaning the sensors and camera lens. You can also adjust the Intelligent Obstacle Avoidance settings and check whether the issue persists. We hope this helps. If you have any questions, please feel free to contact us.
17-9-2026 08:44
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Hello, Under normal circumstances, it takes approximately 4.5 hours for the device to fully charge from a low battery level. The actual charging time may vary depending on factors such as the remaining battery level, battery condition, and device usage. Thank you for your understanding and support.
17-9-2026 08:54
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Please note: Resetting the robot will erase all stored data, including your maps. We sincerely apologize for any inconvenience this may cause.
If the issue persists after completing the above steps, please provide a video showing the robot's operation and a screenshot of the cleaning map/cleaning path so that we can further investigate and assist you.
Thank you for your cooperation.