How to do?

• 

Robot can’t work

Hello,

Please check whether the LDS (Laser Distance Sensor) module is obstructed by any foreign objects that may prevent it from rotating. You can try gently nudging the LDS to see if it moves freely.

Ensure that the LDS cover can move slightly forward, backward, and side to side without resistance.

Check whether the laser emitter and receiver openings on the LDS module are blocked by dust or debris, which could prevent it from transmitting or receiving laser signals properly.

If the issue persists, we recommend contacting our after-sales support team for further assistance.

After-Sales and Technical Support
0808 502 1616
aftersales@dreame.tech
(Mon. to Sun. 9:00–18:00)