Off goes the previous, welcome to the new one

After a week of use of my newly purchased robot I was convinced it was faulty. I have explained multiple times to customer support after sales the issues and was always told it wasn't faulty. Yesterday I purchased a replacement myself and surprise surprise this new one does not have the same issues!!!! @Dreame Support maybe your support team should listen a bit more!!!

Dear Customer,

Thank you very much for sharing your experience and for your continued support of our products.

We are truly sorry to hear about the difficulties you encountered during your after-sales communication. We take every user’s feedback seriously and fully understand your frustration. Please rest assured that we will forward your case to the relevant team to help improve our customer service processes and enhance the accuracy of issue diagnosis.

At the same time, we sincerely appreciate your recognition of the new device, and we’re delighted to hear that it’s performing to your expectations. Should you have any further questions or suggestions during use, please don’t hesitate to reach out to us — we’re always here to help.

Wishing you a very Merry Christmas!