Error 404

• 

Who know what it is?and what do i need to do to fix .
I tried:
Restarting  th app
Reinstalling the app
Discount  from the electricity and plug it back
Restarting  the router
Thank in advance
Shai

Hello,

The Dreame robot only supports 2.4G Wi-Fi network and does not support 5G Wi-Fi network. You can simply check it according to the following.
1. When the device is connected to the network, it is recommended to place it in a place with a strong Wi-Fi signal.
2. Please turn on the location permission of the mobile phone before configuring the network and have authorized the APP to use the location permission.
3. When connecting to the hotspot released by the robot, after hearing the voice broadcast by the robot, return to the App and wait for the network configuration result.
4. It is recommended to set the home Wi-Fi name and password to English or numbers, and it is recommended not to use special characters.
5. The connection failure may also be related to the phone; you can try to use other phones to do the connection.
If the above method does not work, you can try to use another mobile phone to open the hotspot and try again.

Feel free to reach out to the after-sales team in your region by phone or email.

So is this connectivity issue of the phone or the vacuum?