EG462509

Web portal login fails for EU account - anyone else?

Can't log into https://smarthome.dreame.tech/ with my Sweden-based account. Same account works fine in the mobile app.
**Symptom:** Black error toast on submit. SMS login eventually shows "Verification code is invalid or expired" even when entered immediately.
**Tried:** Email/password, SMS, incognito, VPN via DE/NL/UK/US-East. All fail the same way.
Looks like a server-side issue affecting EU accounts.
Anyone else seeing this? Any workaround? Any Dreame staff who can comment on a fix?
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5 Comment

Hello,

We suggest you try logging in via the app first. If you can log in through the app, then the account itself is not the problem; the issue is likely with the web login.

Since Sweden is not in Southwestern Europe, you can send an email to the corresponding support team at dreamesupport@dreame.tech

They will provide you with better assistance.
Same here, can't login to the web app.

The is the actual response from server:
{
    "error": "server_error",
    "error_description": "Internal Server Error"
}
19-5-2026 12:30:29 GB Translate

Same here - not able to connect via browsers (tried several) - black empty error box   ...
while using same login  in the app - its working fine
Any suggestions?
2-6-2026 14:41:14 NL Translate

Thank you for your understanding.
Service Hotline:
0800 2244667

E-mail:
support.benelux@dreame.tech
3-6-2026 03:14 GB Translate
Hello,

We sincerely apologize for the inconvenience caused. If you are able to log in through the app, it indicates that there is no issue with your account itself; the problem is likely related to the web login.
Please try switching to a different network environment, check the account format, and attempt to log in again.
If the issue persists, we recommend that you contact our after-sales service team and provide the device serial number, purchase invoice, and the account used to log in to the app. We will then offer you further assistance.
3-6-2026 03:14 GB Translate
UID:EG462509 GB
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