Problem on cleaning mop pads

I have a dreamy l50 pro, I bought it in October 2025 and suddenly it doesn't cleans the mop pads and also doesn't clean the base. I think it can't suck fresh water like it is clogged somehow. Also it pauses during cleaning. Any suggestions? I bought it in Greece

Hello, thank you for contacting Dreame.
Regarding your issue, please first check if you have enabled Do Not Disturb mode in the app. If so, please disable this mode and try running your device.
If the problem persists, please feel free to contact us again. Thank you for your understanding.

that sounds more like a water flow or blockage issue to me rather than do not disturb mode. i would check the clean water tank, filters and water inlet areas in the base for any buildup or clogging, and also make sure the dirty water tank is fitted properly. if it still cannot clean the mop pads or base after that then it could be a pump issue and probably worth contacting support again while it is under warranty

I think it is something with the pump or maybe the app? Because some times it washes the mop pads and base ans some times not. I have also open/close the base from the switch. The problem is occuring daily now. And the robot pauses the cleaning and so i have to click the play buttob through the app in order to clean mop pads and continue cleaning to the next room

And no the no disturb is not activated