Brand New A2 1200 – Camera view/Patrol not working (Firmware v4.3.6_0550)

Hi everyone,

I just unboxed a brand new A2 1200, but theCamera view/Patrol or Remote Control with camera view features are not working(and never have). When I tap the icons in the Dreame app, a brief animation flashes, but nothing happens (see attached video).

My Setup:

• 
  
  Robot:Dreame A2 1200 (Brand new, out of the box)
• 
  
  Robot Firmware:v4.3.6_0550 (Latest available)
• 
  
  App:iOS Dreame app v2.5.6
  
  
  
  

I’ve noticed on forums and social media that I’m not alone here. Interestingly, some users have reported that these features suddenly started working again on their own, without any app or firmware updates. This makes me suspect it might be a server-side or activation issue on Dreame's end.

I have already contacted support via aftersales@dreame.tech but haven’t received a reply yet.

Honestly, seeing this out of the box is pretty discouraging. It makes me question if I chose the right brand, especially given how many app and feature bugs get reported, it often feels like we're playing with beta software. Fortunately, I purchased it through Amazon, so if this isn't resolved soon, I will just return it and try a different brand.

Has anyone else run into this and found a fix? Any help or insight would be greatly appreciated!

Thanks!

Hello,

We are truly sorry to hear about your experience, and we completely understand your frustration and doubts.

Especially with a brand-new device, having key features not working right out of the box is understandably discouraging and can really impact your trust in the product. Please rest assured that we take this situation very seriously.

Regarding the issue you mentioned with the camera view, patrol, and remote control not responding, we are aware of similar cases and genuinely want to help you identify the cause as quickly as possible and provide a clear and effective solution, rather than leaving you waiting without progress.

To help us investigate and prioritize your case, could you please provide your device’s serial number (SN) as well as the ticket number (starting with “83”) from your previous contact with our after-sales team? Once we receive this information, we will immediately follow up internally, escalate your case, and do our very best to provide you with a satisfactory resolution as quickly as possible.

Once again, we sincerely apologize for the inconvenience and truly appreciate you taking the time to share your experience. We will take your case seriously and do everything we can to make this right.

Hello,

Thank you very much for your patience and for sharing your feedback.

Regarding the camera-related features you mentioned, we have checked this for you. A relevant fix firmware has already been released and is currently being rolled out in batches. In addition, your case has been escalated internally for closer follow-up.

Once there are any updates or further progress, we will inform you via email as soon as possible. Please kindly keep an eye on your inbox for future notifications.

We sincerely apologize for any inconvenience caused and greatly appreciate your understanding and support.

Have same issue. Model A3 pro. Pretty bad, just out of the box.

Hello, i have the same problem. New A2 3000, and video dont working from begining.
Robot FW: v4.3.6_0550, App: Android Dreamehome v2.5.6.4
I look forward to receiving a new FW soon that will fix this, according to the message in this thread from Dreame Support 😜

Update: Support confirmed me by email yesterday that the video/patrol mode issue has been resolved. I verified the fix on my end, and everything is working perfectly now. No firmware or app updates were required, so it appears they resolved it via a server-side fix.