TU983823 TU983823
[A2] Brand New A2 1200 – Camera view/Patrol not working (Firmware v4.3.6_0550)

Hi everyone,


I just unboxed a brand new A2 1200, but theCamera view/Patrol or Remote Control with camera view features are not working(and never have). When I tap the icons in the Dreame app, a brief animation flashes, but nothing happens (see attached video).


My Setup:

I’ve noticed on forums and social media that I’m not alone here. Interestingly, some users have reported that these features suddenly started working again on their own, without any app or firmware updates. This makes me suspect it might be a server-side or activation issue on Dreame's end.


I have already contacted support via aftersales@dreame.tech but haven’t received a reply yet.


Honestly, seeing this out of the box is pretty discouraging. It makes me question if I chose the right brand, especially given how many app and feature bugs get reported, it often feels like we're playing with beta software. Fortunately, I purchased it through Amazon, so if this isn't resolved soon, I will just return it and try a different brand.


Has anyone else run into this and found a fix? Any help or insight would be greatly appreciated!


Thanks!
Posted 20-5-2026 08:29:12 Translate
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Dreame Support
Hello,

We are truly sorry to hear about your experience, and we completely understand your frustration and doubts.

Especially with a brand-new device, having key features not working right out of the box is understandably discouraging and can really impact your trust in the product. Please rest assured that we take this situation very seriously.

Regarding the issue you mentioned with the camera view, patrol, and remote control not responding, we are aware of similar cases and genuinely want to help you identify the cause as quickly as possible and provide a clear and effective solution, rather than leaving you waiting without progress.

To help us investigate and prioritize your case, could you please provide your device’s serial number (SN) as well as the ticket number (starting with “83”) from your previous contact with our after-sales team? Once we receive this information, we will immediately follow up internally, escalate your case, and do our very best to provide you with a satisfactory resolution as quickly as possible.

Once again, we sincerely apologize for the inconvenience and truly appreciate you taking the time to share your experience. We will take your case seriously and do everything we can to make this right.
20-5-2026 09:35:06 GB Translate
Thanks for your quick reply. Here below the information you requested:A2 1200 Serial: G2568A61LWE1153830Support Ticket (Found in an email received after contacting support via Dreame app chat yesterday) : 83866988
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20-5-2026 10:15 ES
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Dreame Support
Hello,

Thank you very much for your patience and for sharing your feedback.

Regarding the camera-related features you mentioned, we have checked this for you. A relevant fix firmware has already been released and is currently being rolled out in batches. In addition, your case has been escalated internally for closer follow-up.

Once there are any updates or further progress, we will inform you via email as soon as possible. Please kindly keep an eye on your inbox for future notifications.

We sincerely apologize for any inconvenience caused and greatly appreciate your understanding and support.
21-5-2026 10:49:01 GB Translate
@TU983823,

Hello, after confirmation with our technical team, this issue is indeed caused by a temporary fluctuation in our server network. We sincerely apologize for the inconvenience this may have caused.

If you have any further questions or encounter any other issues, please feel free to contact us at any time.
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25-5-2026 11:05 GB
Thanks for the info. My robot has not received any firmware updates (yet). However, other users report that Dreame support blamed a server/network issue (see attached). Others say it resolved itself without any app or firmware updates, supporting that theory.So, what is the actual cause? Is this a firmware bug or a server/network issue on your end?Encountering a disruptive flaw like this on a brand-new product is incredibly discouraging. It raises serious concerns about the stability and reliability of future software updates. I look forward to your clarification.Thanks.
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22-5-2026 11:14 ES
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ND316349
Have same issue. Model A3 pro. Pretty bad, just out of the box.
21-5-2026 14:47:50 GB Translate
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WC731443
Hello, i have the same problem. New A2 3000, and video dont working from begining.
Robot FW: v4.3.6_0550, App: Android Dreamehome v2.5.6.4
I look forward to receiving a new FW soon that will fix this, according to the message in this thread from Dreame Support 😜
22-5-2026 11:50:07 GB Translate
Great, now my online video works.
But nothing has been updated, the FW in the robot and the application version are still the same.
I think there must have been some intervention from Dreame (probably on their server...?  ...my guess, I didn't get any message about it... the video just started working).
Thank you anyway for getting it up and running 😊
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25-5-2026 13:33 GB
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TU983823
Update: Support confirmed me by email yesterday that the video/patrol mode issue has been resolved. I verified the fix on my end, and everything is working perfectly now. No firmware or app updates were required, so it appears they resolved it via a server-side fix.
26-5-2026 12:48:32 ES Translate
What is patrol mode? I have never got the camera working but I heard is a serve issue. Why do you even need a server when robot has access to wifi and we should be able to connect locally just sound like an unreasonable data collection
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17-6-2026 11:56 GB
From today, my video/patrol mode works as well. No FW update were done and no information from Dreame Support. Only asked invoice and no answers after that. PS. I found also pictures that were captured when camera app did not worked.
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27-5-2026 09:25 GB
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