D10 Plus Gen2

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I’m having issues connecting the robot to my wifi/app. The lights are on continuously until removed from the dock, then they go off. No sound playing,etc.
I’ve tried all the reset options. Nothing seems to work.

Hello, thank you for contacting Dreame.

Based on the issue you described, we preliminarily suspect that there may be an internal fault with the device. We recommend that you contact our after-sales support team for further assistance. Please also provide them with the results of any initial troubleshooting you have performed, as this will help them better assess the situation.

If possible, kindly provide your device SN number and proof of purchase at the same time, so that we can assist you more efficiently.

Below are the contact details for our after-sales team.

Hello, thank you for contacting Dreame.

Based on the issue you described, we preliminarily suspect that there may be an internal fault with the device. We recommend that you contact our after-sales support team for further assistance. Please also provide them with the results of any initial troubleshooting you have performed, as this will help them better assess the situation.

If possible, kindly provide your device SN number and proof of purchase at the same time, so that we can assist you more efficiently.

Below are the contact details for our after-sales team.Order & Pre-Sale Enquires
0800 368 9811
sales@dreamestore.co.uk
(Mon. to Fri. 9:00-17:30)
After-Sales and Technical Support
0808 502 1616
aftersales@dreame.tech
(Mon. to Sun. 9:00-18:00)