Charging

I just unpacked my new Dreams. I used it and charged it. I then turned off the plug and when I went to use it today it was down to 20% charge. Does it have to be always turned on?

Hello,

If you have purchased a robot vacuum, it is normal for the battery to drain while in standby mode. If the robot is not charging and remains idle for more than 12 hours, the battery level may drop significantly or even be depleted.

We recommend keeping the base station powered on at all times. When the robot is not in use for a short period, you can either turn it off or place it on the charging dock to ensure sufficient battery level.

In addition, could you please provide the specific model of your device? This will help us further investigate the issue and offer more accurate assistance. Thank you for your understanding and support.