Problem docking

The robot has a problem while trying to dock, I notice that the mop pads don't retract in time during docking sequence.
I tried cleaning the sensors, cleaning the dock, resetting the robot...none of that worked.
The only thing that worked for now is this:
1. Flip the robot on its back and remove mop pads
2. Wait for the robot to say "mop pads removed"
3. Press the 2 wheels down until the magnetic mop pads attachments resets.
4. Reattach pads and place the robot back into the dock.

Now the robot still has weird issues concerning the pads... Like not reattaching them and the docking issue reappears sometimes...

that sounds very similar to a mop pad lifting/retraction issue rather than a docking problem itself. if manually resetting the mop pad attachments temporarily fixes it, there might be something preventing the mechanism from returning to its correct position. i'd check whether the mop pad holders move freely and inspect for any debris or resistance around the lifting assembly. since the issue keeps coming back and you're also seeing problems with pad reattachment, it could be a hardware fault with the mop lifting mechanism or its sensors. if you haven't already, i'd recommend recording a short video of the docking behaviour and contacting dreame support as this doesn't seem normal

Hello,

We have noted that your device is experiencing an abnormal issue with the mop pads, and we sincerely apologize for any inconvenience caused.

If you have already tried cleaning the base station, cleaning the mop pad holders, and restarting the robot, but the issue still persists, it may be due to a malfunction of the internal mechanical arm within the mop retraction mechanism.
To ensure that your issue is properly resolved, we recommend that you contact our after-sales service team for further assistance. When reaching out, please provide the following information: the device SN (serial number), proof of purchase, the troubleshooting steps you have already performed, and a video of the issue (if available). Based on the information you provide, we will offer you a suitable solution as soon as possible.

Thank you for your understanding and support.
After-Sales and Technical Support
0808 502 1616
aftersales@dreame.tech
(Mon. to Sun. 9:00–18:00)