Roller damaged after 5 uses

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The spinning roller has torn after a handful of uses what can be done about this only had the machine about 1 week

Hello,

The roller damage may be caused by tangled hair or foreign objects. You can purchase a TriCut roller brush for replacement from our official website:
<https://dreamestore.co.uk/produc ... mp;_ss=e&_v=1.0>

If you have any questions, please feel free to contact us.

How did you get on with this one? A week old and already torn doesn't sound right to me — worth emailing aftersales@dreame.tech with your SN and a photo before you pay for a new one.