X 40 ultra keeps disconnecting from Wi-Fi

I have my BASE station close to the router and we get 250 MB/ second. Very frequently I need to reboot my router in order to get the vacuum to reconnect. I’m not sure why this happens.

Hello,

We sincerely apologize for the inconvenience caused.
Regarding the issue you reported, where the Wi-Fi connection remains unstable despite a strong signal, we recommend the following troubleshooting steps:

Please check whether a new firmware version is available and update it promptly to improve connection stability;
Ensure that your router is not using a combined 2.4GHz and 5GHz network (Band Steering), as automatic frequency switching may affect connection stability;
In congested network environments, channel interference may cause connection interruptions. Please check whether you can switch to a less crowded channel on your router;

If the issue still persists after completing the above steps, kindly provide the device SN (serial number) and the current firmware version. We will forward your case to our technical team for further analysis and assistance.
Thank you for your understanding and support!