Dreame X60 Ultra Complete Homekit Matter Problem

Hello,

This problem is giving me a headache. I haveDreame X60 Ultra Complete and everything seems to be working fine. I have addedthis device to homekit and Home Assistant via matter successfully without anyproblem. Home Assistant is working fine but homekit state is constantly“updating” or “unavailable”. I tried resetting the device and adding again butit is not helping.

It does notmatter if I am on the local lan or use cellular. All my other devices working perfectly fine.

What Inoticed is even when unavailable in homekit if I press “Play Sound to Locate”,it immediately discards the "unavailable" status and shows as "Ready". I have tried contacting support for a bug report but they have washed their hands clean saying contact your "reseller".

Hello,

We sincerely apologize for the inconvenience caused and truly appreciate your detailed feedback. The information you have provided is very helpful for our investigation.

To better understand the current situation, could you please confirm whether the device is now functioning properly in HomeKit? Is the issue still occurring continuously, or does it happen only occasionally?

If possible, we would also appreciate it if you could provide the device SN (serial number), the current firmware version, and a screenshot of the issue interface. We will submit the information you provide to our technical team and do our best to resolve the problem as soon as possible.

We look forward to your reply, and thank you again for your understanding and support!