Major issue

Hi everyone,
I’m reaching out to see if anyone else is having a similar string of issues with their Dreame L10s Ultra. I’ve had mine since January 2025, and it feels like everything is starting to fail at once.
Here is what I’m currently dealing with:
Constant Wi-Fi Disconnects: The vacuum is constantly dropping off the network and going offline. The only way to get it back online is to constantly factory reset the device, which is getting incredibly tedious.
Docking & Charging Failures: It frequently fails to charge. It gets stuck in a loop of docking and undocking multiple times trying to connect. Half the time it doesn't charge at all unless I physically force it into place on the base station.
Battery Degradation: Even when it does manage to charge, the battery life is nowhere near what it used to be and doesn't last very long.
Auto-Empty Issues: The auto-empty function sounds like it’s working normally (the motor kicks on and makes all the usual noise), but when I check, it hasn't actually emptied the dustbin at all.
Base Station Blockages: The base station itself gets blocked incredibly easily. It honestly feels like a poor design flaw, especially for households with any sort of fur.
Has anyone else run into this specific combination of problems? I'm currently in the process of raising a ticket with Dreame support, but I'm curious if these are known hardware flaws or if anyone has found any reliable workarounds (especially for the docking and auto-empty issues).
Any advice or shared experiences would be greatly appreciated!

Hello,

We sincerely apologize for the inconvenience caused.
Regarding the multiple issues you mentioned, you may try the following troubleshooting steps:

Wi-Fi disconnection issue

Please ensure that the device is powered on and reconfigure the network through the app (“+ Add device”).
Check the Wi-Fi indicator: a solid blue light means the connection is successful.
If the indicator is normal but the app shows the robot as offline, we recommend reconnecting the network.
If the signal is weak, the robot may temporarily go offline during cleaning.
You may try restarting your router or using a mobile hotspot for comparison testing.
Please try to use one mobile phone to create a hotspot and another mobile phone to connect to that hotspot, then connect the robot to check whether the Wi-Fi connection is successful.
We recommend connecting to a 2.4 GHz Wi-Fi network and checking whether MAC filtering is enabled on your router.

Docking and charging issues

Clean the charging contacts on both the robot and the base station to ensure there is no dust or debris.
Check whether the metal contact pins are stuck.
Remove the robot from the base station and try docking it again. Please also check whether you can hear the voice prompt “Charging started.”
If necessary, try restarting or resetting the device (please note that resetting will erase map and other data).
For more information, please refer to:
https://dreametech.zendesk.com/h ... Heat-Docking-Failed

Battery performance degradation

Battery performance may decrease over time with usage. This component generally comes with a 2-year warranty. You may also contact our after-sales team for further inspection if needed.

Auto-empty issues / base station blockage

You can manually tap the auto-empty (dust collection) button in the app to test whether the function is working properly. If the auto-empty function can be activated but does not remove debris, please check whether the dust outlet is blocked by hair or lint. Such materials are not easily suctioned and may affect fan operation. Please clean it manually. In addition, we recommend increasing the cleaning frequency and auto-empty frequency to minimize dust accumulation.

If the problem still persists after the above steps, considering that multiple issues are occurring simultaneously, it may be related to the hardware condition of the device. We recommend sending the following information to our after-sales team for further investigation:

Device S/N
Proof of purchase (invoice)
Relevant photos or videos of the issue
After-sales email: aftersales@dreame.tech

We will carry out a more detailed analysis based on the information provided and offer you further support accordingly. Thank you for your support and understanding.

I have the same model and it’s been a dream! Had it since Nov 2025.

Suddenly it’s now having WiFi issues dropping in and out. Offline . Online.

Why has this happened suddenly ?

I have reset.
It’s had all new replacement parts.

Still suddenly going offline.