L40 Getting confused

My L40 keeps returning to its dock but does not fully reconnect. It just sits in front of the dock spinning its sweeping brush.... Any ideas? Is there a way to factory reset it?

Hello,

Regarding the docking issue, please try the following troubleshooting steps:

Check whether there is any dust, dirt, or debris on the charging contacts of the robot. Dirty charging contacts may cause repeated docking attempts. Please clean the contacts and try again.

Check whether the metal spring contacts on the charging dock are stuck or unable to move properly.

Restart the robot, remove it from the charging dock, and then try docking/charging again. Please check whether you can hear the voice prompt "Charging started."

Reset the robot to factory settings. Open the top cover of the robot and locate the small reset hole near the Wi-Fi indicator. Press and hold it for about 3 seconds until you hear the voice prompt indicating that factory reset has started. Then restart the robot and check whether it operates normally.

Please note: Resetting the robot will erase all data, including your saved maps. We apologize for any inconvenience this may cause.

For additional troubleshooting information, please refer to the following articles: https://dreametech.zendesk.com/h ... ltra-Docking-Failed

If the issue persists after completing the above steps, we recommend sending your device's S/N (serial number), proof of purchase (invoice), and a video showing the issue to our after-sales support team for further assistance:
E-mail: aftersales@dreame.tech

We will be happy to investigate the issue further and provide additional support. Thank you for your cooperation and understanding.