Avoid this company

Just a quick update on my Dreame case.

Unfortunately, nothing has changed.

My robotic mower is still sitting in the repair center, and Dreame's customer service still hasn't resolved my case. It has now been almost two months since I first contacted them, and I'm still getting the same generic replies without any real progress.

What makes this even more frustrating is that I recently had a warranty issue with a completely different company. They handled everything in just two days and immediately sent me a brand-new, upgraded replacement. That's how customer service should work.

The comparison really highlights how poorly my case with Dreame has been handled. I'm still waiting for someone to take responsibility and actually solve the problem instead of sending apologies and empty promises.

I'll continue to post updates as this case progresses.

Hello,

We are very sorry to hear that your issue has not been resolved satisfactorily. We completely understand your disappointment and frustration after such a long wait. Not receiving a clear resolution or any meaningful progress over an extended period of time can be extremely upsetting, and we sincerely apologize for the experience.

We take your feedback very seriously. Please rest assured that we do not want any customer to have an unpleasant after-sales experience. To further review the current status of your case and assist with follow-up, could you please provide your service ticket number (usually beginning with 83)? Once we receive it, we will help investigate the details of your case and urge the relevant team to process it as soon as possible.

Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and feedback. Thank you for your understanding.