Roller mop won’t retract

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Help! I’ve had my Dreams Aqua 10 roller for a day but after starting a mop it stopped and said ‘roller mop error’. I’ve followed all instructions, and there is no debris anywhere, but it still won’t retract. It will try and find its location again (rotate around) but will then close down again with the same error. The roller is physically put to one side. I’ve even swapped over the roller to the spare one but that makes no difference.
Any ideas of what else to try?

Hello,

We are sorry for the inconvenience caused. We recommend that you try the following steps:

1. Remove the robot from the base station.
2. Remove the roller mop.
3. Check for any debris or foreign objects and reinstall all components properly.
4. Use the app or press the Dock button to return the robot to the base station.
5. Start a short cleaning task and check whether the error persists.

For more details, please refer to the following video: https://www.youtube.com/watch?v=s_aSao1eIhE

If the issue still persists after trying the above steps, we recommend contacting our after-sales service team. Please provide the device's SN (Serial Number), proof of purchase, and a description of the troubleshooting steps you have already performed. We will review the situation and provide further assistance.

aftersales@dreame.tech

Thank you for your understanding and cooperation.