Shared device failed

The dreame robot that I shared with my husband didn't show up on his end—frustrated trying to set it up!

Hello,

We are sorry for the inconvenience and unpleasant experience you have encountered. We recommend that you try the following steps:

Please open the Dreamehome app, tap "Me" at the bottom of the screen, then go to "Region" and confirm that the selected region matches the region where the device was purchased.

Device sharing is only supported when the Dreamehome account and the robot are registered in the same region.

In addition, please make sure that the UID you entered is correct and complete.

If the issue persists, please record a short video and send it to us via private message. At the same time, kindly provide your UID and your husband's account UID so that we can carry out further investigation and troubleshooting.

Thank you for your understanding and support.