Spinning

I started to do the mapping and after 10 minutes the robot spinning around itself. I have tried everything

Hello,

Thank you for contacting Dreame.

Regarding the issue you are experiencing, please follow the troubleshooting steps below:

1. Please turn off the robot and flip it over. Press the main wheels with both hands and check whether there is any debris, hair, or foreign object tangled inside. If found, remove it and manually rotate the wheels to ensure they move smoothly.

2. Move the robot to an open area and restart it. Please try to avoid operating the robot in environments with strong light exposure or on very dark flooring, as these conditions may affect its normal operation.

3. Check whether the LDS sensor (the laser turret on top of the robot) is rotating normally. If there is any dust or debris obstructing it, please clean it carefully.

4. Restart the robot and try again.

5. Open the top cover of the robot and press and hold the Reset button for about 3 seconds to restore the factory settings. Then restart the robot and check whether the issue persists.

Please note: Restoring the factory settings will erase all data, including any maps you have created. We sincerely apologize for any inconvenience this may cause.

If the problem persists after completing the above steps, we recommend contacting our after-sales support team and providing the following information:

Device SN (serial number)
Proof of purchase
The troubleshooting steps you have already performed

We will review the situation and provide further assistance as soon as possible.

0808 502 1616
aftersales@dreame.tech
(Mon. to Sun. 9:00–18:00)

Thank you for your understanding and cooperation.