Dustbin not installed

My Dreame D10 Plus Gen 2 won’t start. It complains that the Dustbin is not installed. Obviously it is. It has been cleaned and has a brand new filter. I have checked that the dustbin pins are free to move and the dustbin appears to fit snuggly into the robot.

Any help appreciated.

Take the bin out, give the contacts a wipe and refit it, then power cycle. If it still says that, a reset's next and after that it's a service call.

Greeting,

Based on your description, we initially suspect that the issue may be caused by a sensor malfunction, resulting in the robot incorrectly detecting that the dustbin is not installed.

To help us investigate further, please send the following information to the email address below:

• The results of your inspection and troubleshooting;
• A photo of the label located on the bottom of the robot (with the serial number clearly visible);
• The purchase invoice of the robot.

Once we have verified your information, we will initiate the next steps and provide you with further assistance.

E-mail: aftersales@dreame.tech