Connecting to the internet

My device can't not be connected to the network

Hello, could you please let us know the exact model of your device, such as L40 Ultra AE or H14 Pro?

If you are using a robot vacuum, we recommend that you first follow the troubleshooting steps in the guide below to check the network connection issue:

https://dreametech.zendesk.com/h ... -Mop-Device-Offline

Which device do you have? Make sure you're on the 2.4GHz band, then factory reset it and set it up again.