Stopped Charging

So, we have had it for about 3 weeks, and it stopped working. Looks like it has run out of charge, as its not charging when it goes back to the dock. Have cleaned all the dockingbay, and the charging points. App has no useful information..... Anyone have any tips, or is log it as a fault / dead ?

Three weeks old and already not taking charge — that's one to log. Email aftersales@dreame.tech with your SN and let them take a look.

Hello,
 
Please follow the troubleshooting steps below:
 
1. Please confirm that the charging dock/base station is connected to a power source. Ensure that both ends of the power cord are properly plugged in.
 
2. During charging, the power indicator should flash white. Once the robot is fully charged, the indicator will remain solid white. After the robot is fully charged, please restart it and check whether it can operate normally.
 
If the issue persists after trying the above steps, we recommend contacting our after-sales service team and providing the following information:
 
• Purchase invoice/proof of purchase
• A photo of the device SN (serial number) label
• A brief description of the issue, along with photos or videos showing the problem
• Details of the troubleshooting steps already performed
 
The above information will help our after-sales team review your case more efficiently and avoid repeating troubleshooting procedures. After evaluating your case, our after-sales team will advise you on the available resolution options.
 
Phone: 0808 502 1616
E-mail: aftersales@dreame.tech
(Mon. to Sun. 9:00–18:00)
 
Thank you for your understanding and support.