JT004015

Is it normal for half of the camera image to appear black?

I noticed that the images captured by the robot vacuum's obstacle recognition camera are partially black. In several recognition images, almost half of the frame on the left side appears completely black, while only the other half shows the surroundings.
Is this normal behavior for this model, or could there be an issue with the camera, lens, or image processing?
I have attached screenshots showing the issue for reference.
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2 Comment

That half-black frame doesn't look right to me. Worth emailing aftersales@dreame.tech with those screenshots and your SN so they can take a proper look.
29-9-2026 09:07:36 GB Translate

Hello,

To help us further verify the issue, please check whether the same problem occurs when using the live video feature, specifically whether part of the image also appears black during the live view.

Based on the results of this check, we recommend that you submit a photo of the device's S/N (serial number), the purchase invoice, the images attached to your post, and the relevant findings to our after-sales team for further review and analysis.

For our after-sales contact information, please refer to the following link:

https://global.dreametech.com/pages/contact-us

Thank you for your cooperation and understanding.
30-9-2026 08:12:04 GB Translate

UID:JT004015 GB
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