Dissapointing!

After few months robot stopped to pick up mop pads. Suggested  reset, change and swap mop pads didn't solve the problem. Very disappointing.

Reset and new pads and it's still not picking them up — that's a support job now. Email aftersales@dreame.tech with your SN and let them take a look.

Hello,

For this issue, please check whether the “Automatic Mop Pad Installation and Removal” feature is enabled in the Floor Cleaning Settings. If it is disabled, please enable it and test the robot again.

If the problem persists even after enabling this feature and the robot is still unable to automatically attach or remove the mop pads, further assistance from our after-sales team may be required.

After-sales support email:
aftersales@dreame.tech

When contacting our after-sales team, please provide the following information:

1. Purchase invoice/proof of purchase
2. A photo of the Serial Number (SN) label
3. A brief description of the issue
4. The results of your troubleshooting checks

These details will help our after-sales team review your case more efficiently and provide you with the most appropriate next steps.

Kind regards.