Horrible navigation, but great mopping and threshold handling

It's been 2 months since I got an X60 Ultra Complete. After some initial setting up time and it getting used to the geometry of the house, it is slowly getting better, but all in all the navigation on this thing is quite appalling. The Lidar seems to be static and forward facing only, which means the robot is often spending time spinning around itself just to figure out what's around it. Compared to other robots (I had a couple of Roborocks before), where the LiDAR is spinning around and is constantly aware of its surroundings, this one gets so lost, mainly when going through doorways... but also occasionally ends up running around in circles in one room without ever finding the way into the next room. The mopping is very good and the vacuuming is pretty good, too, and the crossing of high thresholds is indeed impressive, but the navigation is really poor and it occasionally drops one of the mops and panicks on the spot. I wish the firmware got updated to a smarter navigation.

Hello,

Thank you for sharing your experience.

Regarding the navigation issue, we recommend performing the following checks:

• Please check whether any hair, threads, or debris are wrapped around the main wheels. If so, clean them thoroughly.

• Verify that the LDS sensor on top of the robot is rotating normally. Please check whether hair or other foreign objects are obstructing its rotation and remove them if necessary.

• Check whether there are any warped stickers, protective films, or large objects attached to the robot that could interfere with navigation. If any protective film is still present and lifting from the surface, please remove it.

• Try gently pressing the front bumper to ensure it moves freely and springs back normally.

• Clean the laser sensor and AI obstacle recognition sensor to remove any fingerprints, dust, or dirt that may affect detection accuracy.

• After completing the above checks, please restart the robot and test it again.

We hope these suggestions will be helpful.