Dear [RO096776],
Regarding your question about [The map disappears], we recommend [1. The map can be restored when the robot is not in a working state. You can refer to the steps shown in attached screenshot to restore the map. After the restoration is successful, the previous map will be cleared. And the restored map will be performed during the next cleaning.
2. The recovery time of a single map is 30 seconds. Please try again if it prompts the recovery timeout.
Note: The deleted map cannot be restored and map restoration can only be used for map overlapping or map is incomplete. If the map is lost, please put the robot back in the charging dock, start cleaning, the map will be restored automatically after the cleaning task is finished
3. Function entry: Tap the map icon--Multiple Maps---Tap current map---Restore---Choose from the restored map list and tap Restore---Confirm---The map will be restored.].
If you need further assistance, please provide your service ticket number or contact us via me > Help & Feedback > Contact us > Online Customer Service. |
