Dear BR278355,
Regarding your question about X50 ultra complete, we recommend:
As for the issue, please follow the steps below for troubleshooting:
1. Please check whether the charger plug is loose to ensure that the charging dock/base station is powered on.
2. Place the robot 1-2 meters in front of the charging dock/base station, and briefly press the Dock Button on the robot.
3. If the robot can return to the charging dock/base station for recharging, please follow the below instructions:
①The charging dock/base station needs to be placed against the wall. It is recommended to place the base in a more open area, and make sure there are no obstacles within 1.5m in front of the base and 0.5m on both sides.
②Away from signal interference, such as router TV, etc.
③There should be no mirror reflections on the opposite side, such as mirrors, windows, etc.
4. While cleaning, ensure your robot sets out from the charging dock/base station, and check whether the LDS laser sensor on the top of the robot rotates normally.
5. Check whether the main wheels of the robot are slipping, stuck or trapped while cleaning.
6. If the above fault causes have been eliminated, please try to restart the robot and start cleaning again.
Open the upper cover of the robot, press and hold the reset button for 3 seconds to reset the robot. Then move the base to an open place and try again.
7. If the charging dock/base station is moved, place the robot onto the base, then start cleaning from the base.
If you need further assistance, please provide your service ticket number or contact us via me > Help & Feedback > Contact us > Online Customer Service.
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