Wi-Fi Connectivity Issues – Dreame X40 Ultra (App Set to Romania)

Hello everyone,

I recently purchased a Dreame X40 Ultra from an official reseller (Emag in Romania) and I’m facing serious Wi-Fi connectivity issues, even though the app is set to Romania.

Here’s what I’ve tried so far:

• Multiple Resets: I performed several factory resets.
• Separate Networks: I created separate 2.4 GHz networks to rule out interference from the 5 GHz band.
• SSID & Password: I ensured that the network name (SSID) and password do not contain any special characters.
• App Versions: I tested older versions of the DreameHome app on Android.
• Hotspot: I attempted to connect via a hotspot from another phone ( 2.4 GHz ).
• DMZ: I placed the device’s IP address in the router’s DMZ, but nothing changed.
  
  

Despite all these efforts, I continuously receive the error message:
"Unable to configure Wi-Fi connection – please contact customer support."

I work in QA and have tried every possible solution I can think of. It seems the issue is related to software/configuration rather than hardware. Please help me—I’m at my wit’s end.

Thanks in advance for any suggestions or if anyone has experienced similar issues!

Dear DS768720,

Regarding your question about X40 Ultra Complete, we recommend:

Hello! Have you enabled the location permission of the APP? You also need to turn on the Bluetooth of your phone.

If you need further assistance, please provide your service ticket number or contact us via me > Help & Feedback > Contact us > Online Customer Service.