Subject: Urgent: Follow-up on Robo Vacuum Service Complaint
Dear Team,
I am reaching out in desperation regarding the robo vacuum I purchased from Amazon in November 2024. Within a few months, it developed issues, including unusual noise, and had already been serviced once. Unfortunately, in the last week of March, it began malfunctioning again—it now moves in circles and fails to follow a straight cleaning path.
I registered a complaint on March 31st under ticket number 23138, and was assured that the local team would contact me within three days. However, after receiving no communication, I followed up with the call center, and was again promised a response the same day.
Later that afternoon, I received a call from a technician who asked for details and requested videos and images, which I promptly shared. He assured me that he would look into the issue and asked for seven days. However, he never visited to inspect the machine, and since then, he has been unresponsive to calls and messages.
Despite repeated follow-ups with the call center for over two weeks now, I have received nothing but assurances that someone will attend to my complaint. The local service manager’s contact details were provided to me, but he has also been unresponsive.
It is extremely frustrating and disheartening, considering that we invested ₹60,000–₹70,000 in this product. With no resolution, the vacuum has been rendered useless, and given that we do not have a maid, we are entirely dependent on it.
I am unsure of what further steps to take or whom to approach for assistance. I would deeply appreciate any help in resolving this matter. For privacy reasons, I have refrained from sharing the contact details of the technician and service manager but can provide them upon request.
Looking forward to your prompt support.
Best regards,
Moses Avinash Ernest
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