X50 ultra scratches floor during cleaning

IB437757

My X50 ultra is recently scratching the floor during cleaning, both vacuum and mopping.

It looks the plastic hooks at the bottom touch the floor during the whole operations. This was not the case in the beginning.

Anyone a clue or tip?

Dreame Support · 2-5-2025 02:49:49

Dear user, does the plastic hooks refer to the main brush cover? If it is caused by the deformation of the main brush cover, you can contact our after-sales team to get a new main brush cover.
After-sales team email: aftersales@dreame.tech
Or contact team in the APP via me > Help & Feedback > Contact us > Online Customer Service.

Richard · 13-2-2026 00:47:19

That little guy was shifting. On a mission.

RG177960 · 7-10-2026 08:18:26

I have the exact same problem with my X50 , seems i think that black small price on the brush cover is indeed touching the floor, and when there is sand, its a scraping sound

do you have any news about the support? was it fixed? How?

RG177960 · 7-10-2026 08:18:48

I have the exact same problem with my X50 , seems i think that black small price on the brush cover is indeed touching the floor, and when there is sand, its a scraping sound

do you have any news about the support? was it fixed? How?