BT617686

L10s Pro Ultra firmware update

Is it possible that since October, when I bought the robot, not a single update has arrived that implements features, introduces improvements, and fixes bugs?
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13 Comment

Hello, did the firmware version update not meet your expectations? Did you encounter any problems?
13-5-2025 03:42:43 GB Translate

BT617686 Thread Starter
I do not have this function on my robot, present instead on older robots
1000071109.jpg
14-5-2025 08:06:00 Translate

Is the mop on your device unable to extend?
 
14-5-2025 08:43 GB Translate
BT617686 Thread Starter
I don't have the last entry
1000072051.jpg
14-5-2025 14:32:02 Translate

Sorry , Could you tell me what model the "older robot" is?
 
16-5-2025 07:11 GB Translate
BT617686 Thread Starter
L20 Ultra
BT617686 Thread Starter
Then why does the L10s Ultra Gen 2 have this function and mine does not?
BT617686 Thread Starter
L20 Ultra did not have this function originally, it was implemented when my model was already on the market
21-5-2025 08:23:34 Translate

Please wait a moment, I am confirming with the relevant departments. I expect to give you a reply tomorrow.
 
21-5-2025 09:36 GB Translate
BT617686 Thread Starter
All right, thank you. I stand by waiting for a response
21-5-2025 17:16:39 Translate

Hello, we have received a response from the relevant team. Due to the performance limitations of the L10s Pro Ultra, this function cannot be achieved through a firmware version upgrade.
 
22-5-2025 07:19 GB Translate
BT617686 Thread Starter
Are you kidding me? It's just a matter of rotating the robot. What would be the limitation?
BT617686 Thread Starter
My impression is that because it is an uncommon model, you have no interest in following and then updating and implementing new functions on this device.
I have devices, from another famous brand of robot vacuum cleaner, that are updated even after more than 5 years since I bought them.
This was my first Dreame robot and, given the little support and upgradeability of your products, I will not purchase or recommend any to anyone in the future
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