JC080639

X50 Ultra unable to return to dock

I am currently on firmware 4.3.9.1582. Robot is unable to return to dock.
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Hello,
Is the indicator light of the base station on? Can the robot find the base station?

If you move the robot to the front of the base station and press the "dock" button, does it still not return to the base station? Can the LDS on the top of the robot rotate normally?

Please note that the base station needs to be placed against a wall. It is recommended to place the base in a relatively open area and make sure there are no obstacles within 1.5 meters in front of the base and 0.5 meters on both sides.
Avoid signal interference, such as routers, TVs, etc.
There should be no mirror reflections on the opposite side, such as mirrors, windows, etc.
2025-5-20 17:58:53 Translate

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