Lidar malfunction

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Good morning, after about two months of perfect use of the A2 lawn mower, yesterday the robot in the second daily program came out of the charging station communicating a malfunction of the Lidar, blocking. The lidar is perfectly clean and not scratched. I tried turning it off and on again, but nothing. I attempted a hard reset (erasing all maps and settings), but when I try to create a new map again, the calibration gets stuck at 60% presenting the same problem. I would like to point out that the morning work programme had worked. The firmware is 4.3.6_0233. I have already opened a support request with number 16095

Anche io ho avuto un problema con il lidar (ed anche un altro utente del forum). Ho dovuto iniziare la pratica di riparazione in garanzia. Dovrai smontare tutto 😑 e spedirlo. Dopo circa 15gg te lo rimandano indietro con il lidar cambiato.
A me l' hanno restituito proprio qualche giorno fa, ho dovuto rimontarlo e ricreare tutte le mappe e zone vietate. Ho perso un giorno per rifare tutto 😑 comunque ora funziona di Nuovo, speriamo duri 🤞

Mi hanno mandato giusto ora la mail per l'invio in assistenza.... Devo procurarmi ora una scatola per rimandarlo, visto che dopo 60 giorni ho avuto la brillante idea di buttarla la settimana scorsa....tipico.😑 speriamo che tutto vada per il meglio.

Also LiDAR malfunction from today 26 May 2025.  A2 not more working. (1 month new).

Any problem with firmware ?

Mi a1 el plastico del lidar brillante esta como arrugado y fundido! Y en menos de 1 mes, se calienta mucho cuando esta en uso.

Good evening, after sending the A2 robot to the service department for the infamous “Lidar malfunction,” I find myself today with an email from the same Official Dreame Italy service center informing me that “due to a lack in stock of the product, the Dreame company authorized a refund for the full amount.” I bring to attention that at the time of purchasing the A2 on the official Dreame website on March 27, 2025, I had also purchased the one-year extended warranty, and just before the malfunction also the official robot garage, again on YOUR official website. I find this kind of assistance a little disappointing: a problem can always happen, especially in the beginning defects or bugs are more common, but after only 2 months of use such treatment is bordering on teasing. And I find the "lack of stock product" even stranger, since on your site the product is AVAILABLE, and also at a price significantly lower than what I paid on the date of purchase (which is the amount I claim as a refund, including extended warranty, as I will document by sending the invoice).Surely better a full refund than a repair that does not guarantee elimination of the problem (as has already happened to other buyers), but the FIRST PROPOSAL YOU SHOULD HAVE OFFERED ME WAS REPLACEMENT OF THE ROBOT IF YOUR TECHNICIANS WERE NOT ABLE TO REPAIR IT. The thing that I regret is that the A2 is a great product WHEN and IF it worked, but surely now I am discouraged and hesitant to buy the same machine again, with the fear that after a few weeks, the exact same problem will reoccur. More importantly, what “extended warranty” is it, if after just 2 months, your service department does not have the product in stock (and it is not specified whether it is the replacement for the Lidar malfunction, or the whole robot, or whatever)? I have always supported Dreame by purchasing various products, from robot vacuum cleaners to cordless vacuum cleaners, and have waited spasmodically since the A2 was introduced, for the opportunity to purchase it.
As far as it can now serve my UID:CV856858 and SN:G2408051EEW0048932. But I think by now that robot is in a landfill.