Very poor support

It's very unfortunate that Dreame support is so poor. The few questions I asked about my X50 were never responded properly. I'm not even sure you read and understand the questions. I was on the verge of buying other products, mower and swimming pool device, but I'm reconsidering my options, because of this non existent support. That's really sad, because the products are good. But, when you buy a device at this price, you must be properly supported. This is not the case

Hello, I'm very sorry for the bad experience. Sometimes the system cannot synchronize your updated messages, so we can't reply in time. Could you please send me the relevant link so that we can solve your problem in time?

Or did you contact our after-sales support staff but didn't get a response? If it's after-sales service, please provide me your ticket number, and we will contact the relevant team to review your case and give you a satisfactory answer.

This was a generic comment. Responses from you support team are never relevant. As if they don't try to understand the reported issue. You have major room for improvement. For instance, it took me 2 weeks to get your team to revert my X50 from 2033 to 1911.