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 Heat: 83

113 Comment

XD703379
I bought a D10 vaccum I’m so exicted
25-1-2025 20:22:01 Translate

SJD101
Recover map
25-1-2025 21:15:22 GB Translate

Dreame Support
Tap the map icon--Multiple Maps---Tap current map---Restore---Choose from the restored map list and tap Restore---Confirm---The map will be restored.
 
2-7-2025 06:46 GB Translate
SQ398416
In so exicted to new robots!
26-1-2025 12:49:08 Translate

JW625941
Salve.possiedo un l 10s pro heat
Volevo sapere se può essere utilizzato anche a luci spente in casa. Al buio
26-1-2025 19:43:49 Translate

Dreame Support
Sì, il nostro robot si affida principalmente al laser lineare per evitare gli ostacoli.
 
2-7-2025 06:52 GB Translate
BZ412420
Love the robot but the app could be updated! Function like come to location so it would be easier to empty the robot or even the general map layout sometimes changes/shifts. Overall very good product and would love to update my current one to a newer version!
1-2-2025 14:27:50 Translate

UT381510
This is bad product. It doesn't do anything well. Poor at picking up dirt on tiles. Mopping is poor mainly around the door ways crossing into another room. At this place it's left worst than before the moping. 9 out 10 it fails to dock. This is my third generation vacuum robot and it's by far the worst. I'm thinking of replacing. Less than 6 months use.
1-2-2025 15:13:57 Translate

Dreame Support
4. Reset the robot. See if it works properly.
 
2-7-2025 07:04 GB Translate
Dreame Support
3. Please restart the robot, remove the robot from the charging dock, and try to charge again. Please check if you can hear the voice prompt "Start charging".
 
2-7-2025 07:03 GB Translate
Dreame Support
2. Check if the metal shrapnel of the charging contacts is stuck.
 
2-7-2025 07:03 GB Translate
Dreame Support
For docking failure:
1. Check if there is any foreign matter or dust on the charging contacts of the robot. Please wipe it clean before use.
 
2-7-2025 07:03 GB Translate
Dreame Support
Poor vacuuming may be caused by too much garbage in the dust box. Please clean the dust box and filter to see if it can be solved.
 
2-7-2025 07:02 GB Translate
RH003922
Installer le français sur H14 pro
2-2-2025 16:46:07 Translate

Dreame Support
Appuyez ensuite pour changer de langue. Maintenez le bouton enfoncé pour confirmer la sélection.
 
2-7-2025 07:26 GB Translate
Dreame Support
Appuyez sur le bouton d'invite vocale situé à l'arrière de la poignée pendant 3 secondes pour accéder au réglage de la langue.
 
2-7-2025 07:26 GB Translate
CP639721
Bonjour
Mon robot aspirateur F9 pro aspire mais ne lave plus. Alors qu'il détecte bien le bac d'eau.
Pouvez vous m'aider
Cordialement
2-2-2025 22:42:13 Translate

Dreame Support
Si aucune goutte d'eau ne tombe, nettoyez les trois sorties d'eau du réservoir et les évents du bouchon en caoutchouc avec un cure-dent ou un autre objet, puis testez à nouveau le nettoyage.
 
2-7-2025 07:37 GB Translate
Dreame Support
Retirez la serpillière, installez uniquement le réservoir d'eau et commencez à nettoyer. Vérifiez ensuite si des gouttes d'eau tombent sur le sol pendant le nettoyage.
 
2-7-2025 07:36 GB Translate
QB926223
I have x40 ultra complete and after last firmware update the system is not completing the Cleaning because it says that it can go over through thresholds that actually don’t exist. It is not neither the area Where the base is placed for the sane reason. This is really bad, please help. Thanks
6-2-2025 00:39:50 Translate

Dreame Support
Hello, if the fault occurs after the firmware version is updated, you can contact our after-sales department to roll back the firmware version.
 
2-7-2025 08:17 GB Translate
QY656556
I've got a Dreame X40 Ultra Complete & its not adding detergent or washing the mop pads with hot water. Can anyone help??
6-2-2025 22:44:52 GB Translate

Dreame Support
When washing the mop, some cold water will be released first, and then hot water will come out, so there will not be hot water immediately after washing the mop.
 
2-7-2025 08:47 GB Translate
Dreame Support
During the heating process, it takes a certain amount of time.
 
2-7-2025 08:47 GB Translate
Dreame Support
Take out the detergent box, pour the detergent into the box, and shake it vigorously several times. If liquid flows out, it means that the automatic detergent addition function is normal.
 
2-7-2025 08:46 GB Translate
Dreame Support
Hello,
Please check whether the automatic detergent addition function is turned on. Shake the dirt tank after cleaning. If there is foam, it means that the base has automatically added detergent.
 
2-7-2025 08:46 GB Translate
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