OW065991
3-8-2026 GB 74
Just taken delivery of a new X 50 and I’m finding it returns to the docking station to charge even though it still reporting 63% capacity. Is there a known reason for this?
0 0 1
AL645485
2-8-2026 GB 161
【Matrix10 Ultra】Random question, my base station is in my living room but I want to use it upstairs that is all carpeted, do I just lift it and place it in a mapped area and it will do the task and return to starting...view all
0 0 3
JC725815
2-8-2026 GB 89
Last night my robot was mopping. It looks like it returned to the dock then the cleaning was interrupted (the note says: “the robot falls”). There is nothing for it to fall from. Now when I try to g...view all
0 0 2
FD468646
2-8-2026 GB 102
It's impossible to register on app as no code is being sent despite trying numerous times. Phonecall resulted in an email saying I need to contact supplier for refund or exchange which is not what I'm...view all
0 0 2
Richard
2-8-2026 GB 127
【Matrix10 Ultra】So while resting on the sofa the vacuum entered the room to continue cleaning the house. My friends had just arrived at the front door so I told the robot to pause.They came Into the house they looked...view all
+4
1 0 0
KH703793
31-7-2026 GB 117
What is going on? I have had A2 3000 for just about 6 month and the video camera or patrol mode has only ever worked once. 99% of time I get poor signal error. I even added an external wifi access poi...view all
0 0 1
ZC471088
31-7-2026 GB 99
Why has my hoover suddenly started to mop area rugs on a custom clean. Even though I’ve set the carpet areas. It’s only the third time I’ve run it and it’s not done it on the first two times. Am I...view all
0 0 1
GI929277
31-7-2026 GB 123
How can I add more areas for the robot to clean?
0 0 2
OP285860
31-7-2026 GB 137
【L40 Ultra】I use it in the kitchen to vac + mop but would like it to do the entire floor (dinning + living room) to vaccum without the mop. How do I set this up
0 0 2
Richard
30-7-2026 GB 161
I keep getting this message. Mops are secured in the correct places. I’ve done the dock realignment 3 times and it keeps happening. Mop pads are all correctly installed. Dock is on a perfectly flat h...view all
+3
0 0 1
HW032751
29-7-2026 GB 147
Hi I have the dreame aqua 10 ultra but when hoovering the carpet it struggles to collect all the fluff, see picture. I have a dog but I’ve hoovered the carpet just before dreame goes out but it mak...view all
0 0 7
OY314112
29-7-2026 GB 147
【L40 Ultra】Amazing product
0 0 0
EG826489
29-7-2026 GB 150
My robot is not charging. The light is on, the robot is in the base. But in the app appears with battery 0%. It has been one hour and nothing happens
0 0 2
Hooverman
28-7-2026 GB 156
I’ve napped the whole floor and ran the vacuum however it keeps missing out half of the floor despite the fact that there’s no obstruction or restriction. I haven’t marked a no go area
0 0 3
Richard
28-7-2026 GB 178
So all rooms are mapped. Nothing blocking all access to all room. After completing mopping it return to the dock to get rid of the mop pads to start vacuuming. Came into the front room and vacuumed. B...view all
0 0 3
CV103122
28-7-2026 GB 301
【L40 Ultra】Dear Dreame Customer Support, I am writing to raise a formal complaint regarding my Dreame L40 Ultra AE Robot Vacuum, which I purchased approximately two months ago. I have recently noticed numerous...view all
+5
0 0 1
NM854645
27-7-2026 GB 163
I had a recent download which told me to scan the details of my robot vacuum. I followed the instructions and am not sure what it is for. It is still there blocking what I had set the vacuum up to do...view all
0 0 1
Ryan
27-7-2026 GB 191
I have a large step that my vaccum cant get down Can i lift the robot down to the area Or will it nit hoover once down
0 0 2
Richard
25-7-2026 GB 208
【Matrix10 Ultra】Okay that title is a bit extreme but I got home to find my wife had a good evening with a bottle of wine … or 2! Knocked over a drinking glass, smashed it, cut the foot on the glass, and there was bl...view all
1 0 0
JB779882
25-7-2026 GB 251
【X50 Ultra Complete】I’ve made a ramp to allow the vacuum to access a higher level, it’s only 13cm high. Is has no problem using the ramp until the mop pads are installed then they catch on the lower part of the ramp an...view all
0 0 2
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