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NW943351
2025-2-4
Hello I’m having a problem with my robot l10 ultra heat I’ve noticed that it does not extend mop anymore. What can be the issue?
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LT700586
2025-4-8
The left wheel has stopped work , while right wheel continues to work fine.
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VQ559301
2025-2-5
my robot doesn't avoid dust anymore. what to do ?
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LT700586
2025-4-8
Salve, la ruota sinistra della mia H14 PRO ha smesso di girare, rimane mobile quindi posso falla muovere manualmente, ma non gira più automaticamente, cosa che la destra fa. Qualcuno può dirmi come...view all
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DY196458
2025-4-8
I have uses the robot for several weeks now. I noticed that the translation to dutch in the app is not very good. Some words/sentecnes completely don't make any sense. It seems like the translations...view all
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LT705623
2025-4-9
I recently bought the dreame L 10 plus and I don't understand why the light at the top of the base sometimes goes out and then turns on again without doing anything. Kindly can someone explain to me?
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JA494501
2025-2-8
【D10 Plus Gen 2】Bonjour Cela fait plus d’une heure que mon robot cartographie l’étage et il ne s’arrête plus. Comment faire ? Merci
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RD429198
2025-4-9
Bonjour, Mon robot tondeuse A1Pro parle en anglais alors que la langue sélectionné est français. La version du micro logiciel : 4.3.6_0170 Merci pour votre aide
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SL513197
2025-2-8
Bonjour, mon robot, quand il rentre à la base, il n’aspire plus la poussière pour le mettre dans le sac. Est-ce que vous pouvez m’aider ?
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PF615202
2025-4-9
【A1 Pro】Bonjour Le A1 pro est en fonctionnement depuis quelques jours. Installation facile et rapide. Lors de son parcours il émet régulièrement 3 bips mais je ne sais pas pourquoi ? Merci de votre retou...view all
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VE155242
2025-2-9
【L40 Ultra】Hi team, Do we need to use demineralized water for the robot or is it ok to use the one from our house? Also, is there any product or raccomanded maintenance suggested for the robot to cleane pipes ...view all
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YJ159550
2025-4-9
【A1 Pro】Bonjour, j'aurais aimé savoir pourquoi le robot tondeuse a 1 pro ne contourne pas les arbres ça éviterait qu'il y retourne et qu'il perde bien deux heures sur une tonte, il y a-t-il un moyen pour q...view all
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DP427614
2025-4-9
【H15 Pro】L’appareil est tout neuf mais j’ai déjà une fuite d’eau, lorsque je l’utilise ou met en charge je retrouve de l’eau partout. J’ai l’impression que ça vient du réservoir d’eau sale mais je ...view all
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ZI485229
2025-2-10
【L10 Prime】Salve, ho un L10 prime, è possibile aggiungere un detergente all’interno del serbatoio dell’acqua pulita? Grazie
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PI738856
2025-2-11
Last edited by PI738856 on 2025-2-11 17:59 I am trying to send product feedback via the app and when I go to take a photo it doesn’t seem to add it. There is a green button in Chinese which does...view all
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MO882547
2025-4-11
There's a lot of connection issues, and I have had to redo my garden map ten times already. Could you please let me know how to save my map to my computer ? Thanks in advance for your reply. ...view all
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PG059440
2025-2-12
My L10 prime The robot no longer dispenses water during washing cycle Nevertheless Water flow during the base wash phase
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TH752297
2025-4-11
Bonjour Je possede le l10 s pro ultra heat qui fonctionne bien. Mais il n'utilise jamais de détergents, il a 5 mois rt le niveau ne baisse pas. Nous ne sentons pas non plus l'odeur apres le passage d...view all
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CM133100
2025-4-11
Buongiorno Ieri ho ricevuto il mio robot ma dopo soli due utilizzi la spazzolina è spelacchiata.. è normale o è presente un difetto? Grazie
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OG668088
2025-4-11
From some time, recently, the ultra 20l robot seems to keep continuing cleaning the same area over and over again. Until I push the button to rerun to the dock to charge.
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