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YQ789770
2025-3-31
【X40 Ultra Complete】X40 Ultra freshwater tank creates a siphon when filling mop. This is draining the full content of tank on to floor unless tank is removed immediately. Seems to be happening more frequently, other than...view all
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JZ763913
2025-5-12
Buongiorno, ho aperto un ticket qualche giorno fa ma non ho ancora ricevuto notizie in merito a come risolvere il mio problema. Ho un problema col mio L20 ultra complete a seguito dell'aggiornamento ...view all
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LZ521851
2025-3-31
Bonjour, J'ai pu enregistrer 4 cartes différentes pour les différents niveaux mon habitation, mais impossible d'en créer une cinquième... J'ai des niveaux avec un escalier de 3 marches donc oblig...view all
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UZ456531
2025-5-12
Bonjour, Le detergent de la marque dreame a t il un Ph neutre ? Et peut il etre utilisé sur un sol pvc ? Merci pour votre retour
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XHkBX
2025-5-12
【A2】Bonjour, La fonction de stockage des photos est elle opérationnelle ? Je ne trouve pas la photo lorsque le message de detection de présence est activée... En cliquant sur le message, ça ouvre la p...view all
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BS972102
2025-4-1
【A2】Dove trovo le foto che il robot scatta quando rileva presenza Umana?
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KW873532
2025-5-13
【X50 Ultra Complete】Jai un aspirateur robot dreame x50 Probleme au niveau de la planche de lavage dû a la prise d'air sur le couvercle du reservoir deau sale ce qui met en erreur la planche a laver. Des que on met la m...view all
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Olivier
2025-5-13
【A2】Hello, Despite I set up the parameters of the robot so that it cannot speak or make any noise, it is still playing some music jingle when powering on or off. I just want the robot to be as quiet as p...view all
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Olivier
2025-5-13
【A2】Hello, When you lift the robot, while the antitheft alarm is configured, an alarm sound is played (not loud enough btw). However, the thief just has to open the lid and press the "power off" button f...view all
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Dreame Global
2025-5-13
[*]Share your Z1 or Z1 Pro experience where you purchased it [*]Email review screenshot and invoice to aftersales@dreame.tech [*]Unlock a 50€ Dreame Store coupon after verification *Exclusively f...view all
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michelh105
2025-1-20
Hi, I have installed the APP on my smartphone. Is It possible to have another smartphone with the same APP for the same product with all the map saved on both? Thanks
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KI358843
2025-1-21
Salve perché nonostante il robot sia perfettamente funzionante, e segna la batteria al 100%, quando apro l'applicazione c'è la scritta "batteria scarica"?!... si sta verificamdo da 2 giorni Grazie
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FX285369
2025-5-14
【A1 Pro】Hi, I have a lawn that takes about 15h to cut. During the day I only want to cut during two four hours slots, making the cutting take two days, that is fine. But it looks like that the unfinished task...view all
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FZ480357
2025-1-22
Da qualche giorno il mio X40 non installa automaticamente i mocio. Cosa può essere?
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WI376679
2025-4-4
【L40 Ultra】Hello I am not able to add my L40 ultra to my MATTER hub in order to control it? Any idea ? Thank you
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HI296047
2025-5-15
【X50 Ultra Complete】Hi, Does anyone know how to set the mopping water in tempratur?
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OY401623
2025-4-5
【L20 Ultra Complete】Salve, Sto riscontrando un problema con il mio robot aspirapolvere. Quando il dispositivo entra nella base, il sistema di aspirazione non si avvia, nonostante io abbia attivato l’opzione sull’app e...view all
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DG861841
2025-5-16
【A1 Pro】Lorsque j'essaye d’enregistrer la garantie pour l’A1 Pro, je me retrouve devant une liste vide (j’ai juste un bouton me proposant de rajouter un nouvel appareil). Si j’appui sur le bouton, je suis...view all
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GK824752
2025-5-16
【A1】Bonjour Ma version du logiciel est 4.3.6_1433 Est ce bien la dernière, si non comment recevoir les mises à jour Merci d’avance
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XI634904
2025-5-17
【L20 Ultra】Bonjour à tous Je rencontre un probleme avec mon L20 lorsqu'il va se recharger sur la base.Lorsqu'le robot monte la pente de la base, les vadrouilles se mettent à tourner et il se désaxe vers la dr...view all
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